Justine Lackey, LLC

Last Updated: June 27 2026

Support Email: [email protected]

These Digital Products Terms and Conditions of Purchase (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Justine Lackey, LLC (“Company,” “we,” “us,” or “our”). By purchasing, accessing, downloading, viewing, or using any digital product, “tiny product”, template, mini-course, training, resource, worksheet, spreadsheet, checklist, script, video, audio, or related material offered by the Company (each, a “Product”), you agree to these Terms.

These Terms are intended to apply to The Company’s digital products and self-study resources unless a separate written agreement or product-specific terms are provided at checkout. If there is a conflict between these Terms and product-specific terms stated on the checkout page, the product-specific checkout terms will control for that Product. If there is a conflict between these Terms and the Company’s general website terms, privacy policy, or disclaimer, these Terms will control with respect to the purchase and use of the Product.

Please read these Terms carefully before purchasing. If you do not agree with these Terms, do not purchase, access, download, view, or use the Product.

1. Product Description and Scope

Products may include recorded trainings, course lessons, downloadable documents, templates, scripts, checklists, spreadsheets, guides, workbooks, PDFs, audio or video content, bonus materials, or other digital resources made available through a website, course portal, email delivery system, download page, or other digital platform.

Unless expressly stated at checkout, purchase of a Product does not include live coaching, individualized support, private messaging, consulting, legal review, tax advice, accounting advice, financial advice, community access, implementation support, future programs, or access to any Justine Lackey, LLC memberships, group coaching programs, masterminds, communities, retreats, or live events.

2. Access Period

Unless otherwise stated on the checkout page, your purchase includes access to the Product for twelve (12) months from the date of purchase (“Access Period”). After the Access Period ends, your login access to the Product, course portal, videos, hosted files, or other online materials may expire.

During the Access Period, you are responsible for downloading any downloadable templates, worksheets, PDFs, scripts, checklists, or other resources you wish to keep. Downloadable materials may be used by you for your own internal business purposes, subject to the license restrictions in these Terms.

Your purchase does not include lifetime access unless the checkout page expressly states “lifetime access.” We do not guarantee that any Product will remain hosted, supported, updated, or available indefinitely.

We may, in our discretion, offer paid renewal, extended access, or reactivation options. We are not obligated to offer renewal, extended access, reactivation, grandfathered pricing, or any particular future access option.

3. Updates, Bonuses, and Future Versions

We may update, modify, replace, add to, or remove Product content at any time at our discretion. Purchase of a Product does not entitle you to future products, future versions, live events, coaching, community access, new bonuses, new templates, future updates, or additional materials unless expressly stated on the checkout page.

Bonuses are offered at our discretion and may be available for a limited time. Bonuses have no independent cash value and may not be exchanged, refunded, transferred, or credited.

4. Payment Policy

You are responsible for paying the full purchase price for the Product, including any applicable sales tax, transaction fees, or other charges shown at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us or our third-party payment processor to charge that payment method for the amounts due.

Most of The Company’s digital products and self-study resources are sold as one-time purchases. If a payment plan, installment plan, subscription, renewal, or recurring payment option is offered for a Product, the specific payment terms will be stated at checkout. By choosing that option, you authorize us or our payment processor to charge your payment method according to the payment schedule disclosed at checkout.

If a payment fails, we may suspend or revoke access to the Product until the failed payment is resolved. You remain responsible for all amounts owed.

5. No Automatic Renewal Unless Expressly Stated

Unless the checkout page clearly states that a Product renews automatically, your purchase does not automatically renew.

If a Product is offered with automatic renewal, recurring billing, or subscription access, the renewal terms, billing frequency, renewal price, cancellation process, and other material terms will be disclosed at checkout. You must cancel according to the stated cancellation process to avoid future charges.

6. Refund Policy

We offer a seven (7) day refund policy. To request a refund, you must email [email protected] within seven (7) calendar days of your purchase. Refund requests received after the seven-day period will not be honored.

If you request a refund, you agree to stop using the Product and any included materials, templates, downloads, videos, or resources. We reserve the right to revoke your access to the Product upon issuing a refund.

Refunds are limited to one refund per Customer and may not be available for repeat purchases, abuse of the refund policy, or Products that are expressly marked non-refundable at checkout.

7. Chargebacks and Payment Disputes

If you believe there has been a billing error, please contact us at [email protected] so we can review the issue. You agree not to initiate a chargeback or payment dispute without first contacting us in good faith to resolve the matter.

If you initiate a chargeback or payment dispute for a valid charge, we reserve the right to suspend or terminate your access to the Product and any related materials, refuse future purchases, and pursue collection of amounts owed, including any chargeback fees, collection costs, or reasonable attorneys’ fees to the extent permitted by law.

8. License to Use the Product

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Product for your own internal business purposes.

For example, if the Product includes onboarding templates, scripts, checklists, client communication templates, spreadsheets, or other implementation tools, you may adapt and use those materials inside your own bookkeeping, accounting, or professional services business with your own clients, provided that your use does not violate these Terms.

Your purchase does not transfer ownership of any intellectual property. The Company and its licensors retain all rights, title, and interest in and to the Product, Content, trademarks, trade names, logos, frameworks, methods, templates, training materials, videos, downloads, and related intellectual property.

9. Prohibited Uses

You may not copy, share, reproduce, distribute, publish, upload, sell, resell, sublicense, license, lease, lend, give away, teach, train from, display, post, transmit, or otherwise make the Product available to any third party except as expressly permitted in these Terms.

You may not use the Product or any portion of it to create, market, sell, or deliver a competing course, product, template shop, membership, coaching program, consulting offer, training, certification, resource library, AI tool, software product, or other commercial product or service.

You may not upload, input, train, fine-tune, store, or incorporate the Product or Company Content into any artificial intelligence model, database, dataset, chatbot, knowledge base, software tool, platform, or system for the purpose of making the Product available to others, generating derivative commercial products, or bypassing the license restrictions in these Terms.

You may not remove copyright notices, trademark notices, proprietary rights notices, watermarks, attribution, or other ownership indicators from the Product. You may not misrepresent the Product as your own original work.

10. Sharing, Team Use, and Access Credentials

A Product purchase is for one purchaser or business unless the checkout page expressly permits team use, multi-seat access, or enterprise use. You may not share your login credentials, download links, portal access, videos, materials, or files with any other person or business.

If you want to use a Product with a team, contractor, subcontractor, employee, partner, client, or other third party, you must obtain written permission from the Company or purchase the appropriate license, if available.

11. Educational Purposes; No Professional Advice

The Product is provided for educational and informational purposes only. The Company does not provide legal, tax, accounting, financial, investment, human resources, compliance, or professional advice through the Product.

You are responsible for evaluating whether the Product is appropriate for your business, jurisdiction, clients, industry, and circumstances. You should consult your own attorney, CPA, tax advisor, financial advisor, HR professional, compliance professional, or other qualified professional before relying on or implementing any template, script, checklist, workflow, pricing framework, client communication, or business process.

12. No Guarantees; Results Disclaimer

We may share customer stories, examples, testimonials, revenue references, pricing examples, implementation examples, or other results. These are examples only and do not guarantee that you will achieve the same or similar results.

Your results depend on many factors, including your background, business model, pricing, market, clients, offer, skill level, experience, effort, consistency, implementation, economic conditions, and other factors outside the Company’s control. We do not guarantee that you will earn money, increase revenue, raise prices, gain clients, save time, reduce stress, build a team, improve profitability, or achieve any particular business, financial, personal, or professional outcome.

13. Customer Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate purchase and account information and to keep your payment and contact information current.

You are responsible for ensuring that you have a reliable internet connection, a modern web browser, the software necessary to open and use downloadable files, and any other technology needed to access and use the Product.

We are not responsible for your inability to access or use a Product due to your technology limitations, internet connection, device settings, software incompatibility, email filtering, failure to download materials during the Access Period, or failure to maintain current contact information.

Participation in Live Calls. Some Products may include access to live calls, trainings, workshops, Q&A sessions, or other live events. You understand and agree that these live sessions may be recorded and made available in the Company’s customer portal and, in some cases, used or shared publicly for educational, promotional, or other business purposes.

By attending or participating in a live session, you consent to being recorded and to the Company’s use of your name, image, voice, comments, questions, chat messages, and other contributions in replays, transcripts, chat logs, course materials, marketing materials, social media, emails, websites, or other public or private business uses. If you do not want to be recorded or included in any replay, transcript, chat log, or related materials, you are responsible for keeping your camera off, keeping your microphone muted, and not participating in the chat, Q&A, comments, or other interactive features.

14. Third-Party Tools, Links, and Resources

The Product may mention, link to, demonstrate, recommend, or integrate with third-party tools, platforms, websites, products, services, or resources. We may also include affiliate links, referral links, or partner resources. If you purchase through an affiliate or referral link, Justine Lackey, LLC may receive compensation at no additional cost to you.

We do not control third-party tools, platforms, websites, products, services, policies, pricing, performance, availability, data practices, or results. Your use of any third-party resource is at your own discretion and risk, and may be subject to separate third-party terms, fees, privacy policies, or requirements. We make no representation to the accuracy or effectiveness of any third-party tools, links, resources, or programs. 

15. Community, Conduct, and Communications

If a Product includes access to a community, comment area, live session, Q&A, discussion forum, social media group, or other interactive space, you agree to communicate respectfully and lawfully. You may not harass, abuse, threaten, defame, discriminate against, spam, solicit, or otherwise harm the Company, its team, customers, partners, or community members. You may not “scrape” member information or use it for any commercial purpose whatsoever. 

We reserve the right to remove content, moderate discussions, suspend access, or terminate participation if we determine, in our discretion, that your conduct violates these Terms, community rules, or the safety and integrity of our learning environment.

Nothing in these Terms is intended to restrict your right to provide honest reviews or opinions about the Company, Products, or your experience. However, you may not make false, defamatory, harassing, unlawful, threatening, or confidential-information-disclosing statements about the Company, its team, customers, partners, or community members.

16. Confidentiality

The Product may include proprietary methods, processes, frameworks, templates, checklists, scripts, workflows, spreadsheets, forms, training materials, or other confidential or non-public information belonging to the Company. You agree not to disclose, share, publish, distribute, or make available any such confidential or proprietary information except as permitted by your limited license under these Terms.

If you participate in any community, group, live training, Q&A, or interactive Product component, you may receive or access information shared by other customers. You agree not to disclose, share, screenshot, publish, distribute, or misuse another customer’s confidential, private, business, client, financial, or personal information.

17. Termination

We may suspend or terminate your access to a Product without refund if you violate these Terms, fail to make required payments, misuse Company Content, share access credentials, infringe intellectual property rights, engage in prohibited conduct, initiate improper chargebacks, or otherwise harm the Company, its customers, team, partners, platforms, or community.

Upon termination, your right to access and use the Product immediately ends. Sections concerning payment obligations, refunds, intellectual property, prohibited uses, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive termination will survive.

18. Disclaimer of Warranties

The Product is provided “as is” and “as available.” To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted access.

We do not warrant that the Product will be error-free, uninterrupted, secure, current, compatible with your systems, or suitable for your specific business, clients, industry, jurisdiction, or goals.

19. Limitation of Liability

To the fullest extent permitted by law, Justine Lackey, LLC, its owners, officers, employees, contractors, affiliates, partners, agents, representatives, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising out of or relating to the Product or these Terms, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, or other intangible losses.

To the fullest extent permitted by law, the Company’s total liability for any claim arising out of or relating to the Product or these Terms will not exceed the amount you paid to the Company for the specific Product giving rise to the claim.

20. Indemnification

You agree to indemnify, defend, and hold harmless Justine Lackey, LLC, its owners, officers, employees, contractors, affiliates, partners, agents, representatives, licensors, and service providers from and against any losses, liabilities, damages, claims, demands, actions, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your purchase, access, use, misuse, or inability to use the Product; your violation of these Terms; your violation of any law or third-party right; your business decisions or client work; your use or adaptation of templates, scripts, checklists, or other materials; or any content, information, or materials you submit, post, upload, or share.

21. Force Majeure

We will not be liable or responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, government action, internet outages, platform failures, payment processor issues, telecommunications interruptions, power outages, cyberattacks, or failures of third-party service providers.

22. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, corporate reorganization, change in control, or by operation of law.

23. Changes to These Terms

We may update or modify these Terms from time to time. The version in effect at the time of your purchase will generally govern that purchase, unless a change is required by law or relates to access, use, safety, intellectual property, platform requirements, or ongoing Product access. Your continued use of a Product after updated Terms are posted or provided constitutes acceptance of the updated Terms.

24. Governing Law

These Terms and any dispute arising out of or relating to these Terms or a Product will be governed by the laws of the State of New York, United States of America, without regard to conflict of law principles that would require the application of another jurisdiction’s laws.

25. Resolution of Disputes; Binding Arbitration

In the event of a dispute, claim, or controversy arising out of or relating to these Terms or a Product (each, a “Dispute”), either party may elect to resolve the Dispute by binding arbitration governed by the Federal Arbitration Act.

If either party chooses arbitration, neither party will have the right to litigate that Dispute in court or have a jury trial, except that either party may bring an individual claim in small claims court if permitted by that court’s rules and jurisdiction. Arbitration is different from court, and discovery and appeal rights may be limited.

Unless the parties agree otherwise, arbitration will be administered by JAMS under its applicable rules and procedures. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction. Nothing in these Terms prevents the Company from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, proprietary rights, or business interests.

26. Class Action Waiver

To the fullest extent permitted by law, you and the Company agree that any arbitration, lawsuit, or proceeding will be conducted only on an individual basis and not as a class action, collective action, consolidated action, private attorney general action, or other representative proceeding.

You may bring claims against the Company only in your individual capacity and not as a plaintiff, class member, or representative in any purported class, collective, consolidated, or representative proceeding.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent as much as possible. If modification is not possible, the provision will be severed, and the remaining provisions will remain in full force and effect.

28. Compliance with Law

The parties will comply with applicable laws in performing under these Terms. If any provision of these Terms conflicts with applicable law, the applicable law will control to the extent of the conflict.

29. Entire Agreement

These Terms, together with any product-specific checkout terms, the Company’s Privacy Policy, Terms of Use, and Disclaimer incorporated by reference, constitute the entire agreement between you and the Company regarding the Product and supersede any prior or contemporaneous understandings, communications, representations, or agreements relating to the Product.

30. Contact

If you have questions about these Terms or need support with your Product purchase, contact us at [email protected].

Justine Lackey, LLC
Support Email: [email protected]