CAREERS

POSITION OVERVIEW 

Are you our next Community & Customer Success Superstar? The Justine Lackey LLC team is searching for an engaging, organized, and service-oriented individual to support our growing community of bookkeepers and accountants. This role focuses on fostering connection, elevating the client experience, managing community spaces, and ensuring our members feel seen, supported, and achieve wild success in our programs.  

This position blends warm, human-centered communication with strategic community building and operational excellence. You’ll interact directly with our students and graduates, support program delivery, and help maintain an uplifting and high-touch environment that aligns with our mission, values, and brand.

This position is heavily-involved and hands-on. Our team is small – the ideal candidate should be willing and able to be a strong leader who can delegate and is ready to pitch in to get the job done. 

JOB DESCRIPTION 

• Your primary priority is ensuring our students and community members achieve success during their time with us. You keep a close eye on engagement, proactively reaching out to members who may have gone quiet, and offering encouragement, accountability, and resources to help them re-engage and succeed.
• Our ideal candidate is someone who naturally says, “I’ve got you.” You bring understanding, organization, and problem-solving to every interaction, and you’re energized by helping people thrive. 
• You will work closely with Justine Lackey (founder) and our Marketing + Operations teams to ensure students have a seamless, enjoyable, and transformational experience from onboarding, to engagement and continual progression throughout our programs.  
• This role includes managing community spaces on Facebook, during our community sessions on Zoom, responding to client questions in our support inbox, tracking member progress through our programs, managing onboarding, assisting with events, and communicating insights back to the internal team.
• This work is 100% remote on a contract basis; meetings occur during EST business hours. Our superstar will be available to meet 1–2x per week for updates, planning, and co-working sessions.
• This position requires approximately 10-15 hours per week fluctuating based on enrollment periods and launch cycles. Hourly rate preferred to accommodate changing workload.
• This is an hourly based, contract position. The rate per hour begins at $35 but may be higher for highly qualified and experienced candidates.

DUTIES & RESPONSIBILITES

• Provide exceptional customer support via email, community platforms, and support inboxes
• Welcome new members and guide them through onboarding for a smooth program start
• Manage and monitor community spaces (Kajabi, Facebook Group, Circle, or similar)
• Host our co-working sessions on Zoom on Tuesdays from 1-2 pm EST and Fridays from 12-1 pm EST
• Answer member questions, redirect them to resources, and surface repeat issues to the team
• Track member engagement, attendance, and progress. Work diligently to get members re-engaged if they have drifted off course.
• Support live events, Q&A calls, workshops, and office hours as needed
• Maintain a warm, encouraging, and positive presence aligned with the Justine Lackey brand
• Collect and summarize member feedback for continuous improvement
• Assist with tech-related member issues (course access, logins, navigation)
• Identify at-risk members and proactively support their success
• Celebrate wins, milestones, and student successes across our community
• Draft and send weekly community digest to members

SKILLS & ABILITIES 

You should possess the following strengths and skills: 

• Deep commitment to customer care, compassion, and positive communication
• Experience managing online communities or membership spaces
• Strong organizational skills with high attention to detail
• Ability to remain calm, solution-focused, and positive in a fast-moving environment
• Excellent written communication with a warm, supportive tone
• Ability to guide people through their learning journey with confidence
• Familiarity with CRM, helpdesk, and course platforms (Kajabi, KIT, ZenDesk, HelpScout, etc.)
• Strong problem-solving and the ability to “figure things out” independently
• Basic understanding of digital courses, online business, or coaching programs a plus
• Experience supporting educational or membership communities preferred

MORE ABOUT US 

Justine Lackey, LLC was founded by Justine Lackey, a powerhouse mentor, business owner, and content creator in the bookkeeping and accounting world. As a fierce advocate for women in business, she is a big believer in attracting what you put into the world—which is why she's built a positive, educational, and uplifting community for women in the accounting and bookkeeping industry. 

Early on in her career, Justine operated out of New York City, working for world renowned galleries and artists, as well as some of the most successful entrepreneurs in the online business space.

She grew her business to a recognizable brand with over 100 clients and a team of 12. Throughout her career, she smartly optimized business systems, and harnessed both tech and talent so her firm ran nearly virtually without her.

She sold her business in early 2023 to her dream buyer so she could focus on her life’s vision of “Helping the world by helping people.”

She lives her vision daily through her program TheIncubator which she leads from her chandelier-clad backyard She-Shed. It’s Justine’s heart and soul’s mission to take bookkeepers and accountants – especially women and mothers – from broke and burned out to prosperous and at peace.